Frequently Asked Questions
How long will it take for my products to be delivered to me?
Depending on availability, products should be shipped within three business days of the order. Shipping, depending on destination, will vary see chart below for more information.
| Location | Delay (Business Days) |
| Alberta | 4 to 9 days |
| British Columbia | 4 to 9 days |
| Manitoba | 4 to 9 days |
| New Brunswick | 4 to 9 days |
| Newfoundland | 5 to 10 days |
| Northwest Territories | 5 to 10 days |
| Nova Scotia | 4 to 9 days |
| Nunavut | 15 to 20 days |
| Ontario | 2 to 5 days |
| Prince Edward Island | 4 to 9 days |
| Quebec | 2 to 5 days |
| Saskatchewan | 4 to 9 days |
| Yukon | 15 to 20 days |
| United States | 5 to 10 days |
| International | 10 to 20 days |
What are the shipping fees?
|
Subtotal cost in CAD (before taxes) |
Shipping charge (CAD) |
| 0$-99.99$ in Canada | 15.00$ |
| 0$-99.99$ in USA | 25.00$ |
| 0$-149.99$ international | 50.00$ |
| 100$ + in Canada and in USA | Free |
| 150.00$ + international | Free |
My order never arrived, what should I do?
When your order is shipped you should receive an email with a tracking number. If you have not received the email with the tracking number or noticed an issue please feel free to contact us, tell us what you ordered and your order number, and we will help you out.
My order arrived incomplete or damaged.
We are very sorry for this inconvenience. Please feel free to contact us and do not forget to provide us with the following information: the items missing or damages to the items/package, what you ordered and your order number. We will help you as best as we can.
What is your privacy policy?
The information you provide on the website is fully protected; the only purpose of the information provided is for shipping. As for the credit card information, nothing is stored and everything is handled by our payment processor, Stripe.