English  Français 

Frequently Asked Questions

How long will it take for my products to be delivered to me?

Depending on availability, products should be shipped within three business days of the order. Shipping, depending on destination, will vary see chart below for more information. 

Location  Delay (Business Days)
Alberta 4 to 9 days 
British Columbia 4 to 9 days
Manitoba 4 to 9 days
New Brunswick 4 to 9 days
Newfoundland 5 to 10 days
Northwest Territories 5 to 10 days
Nova Scotia 4 to 9 days
Nunavut 15 to 20 days
Ontario 2 to 5 days
Prince Edward Island 4 to 9 days
Quebec 2 to 5 days
Saskatchewan 4 to 9 days
Yukon 15 to 20 days
United States 5 to 10 days
International 10 to 20 days

 

What are the shipping fees?

Subtotal cost in CAD (before taxes)

 Shipping charge (CAD)
0$-99.99$ in Canada 15.00$
0$-99.99$ in USA 25.00$
0$-149.99$ international 50.00$
100$ + in Canada and in USA Free
150.00$ + international Free

 

My order never arrived, what should I do?

When your order is shipped you should receive an email with a tracking number. If you have not received the email with the tracking number or noticed an issue please feel free to contact us, tell us what you ordered and your order number, and we will help you out. 

My order arrived incomplete or damaged. 

We are very sorry for this inconvenience. Please feel free to contact us and do not forget to provide us with the following information: the items missing or damages to the items/package, what you ordered and your order number. We will help you as best as we can.

What is your privacy policy?

The information you provide on the website is fully protected; the only purpose of the information provided is for shipping. As for the credit card information, nothing is stored and everything is handled by our payment processor, Stripe.